Serenity Self Care & Wellbeing and Serenity Self Care Community Interest Company (‘we’ or ‘us’) are a ‘data controller’ for the purposes of the Data Protection Act 1998, (ie we are responsible for, and control the processing of, your personal information).
1. Personal information you provide to us
We collect the following personal information that you provide to us:
Some examples of when we collect this information include:
2. Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you: shall consent on their behalf to the processing of their personal data; shall receive any data protection notices on their behalf; and shall consent on their behalf to the transfer of their personal data abroad.
We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.
We will use technological and organisation measures to keep your information secure. These measures may include the following examples:
We are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure. However, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
13. We may also disclose Data to a prospective purchaser of our business or any part of it.
14. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please: email, call or write to us (using the contact details below), let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and let us know the information you want a copy of, including any account or reference numbers, if you have them.
We may ask you to pay a fee before sending this information to you.
Right to correct any mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please: contact us using the contact details below, let us have enough information to identify you (eg account number, user name, registration details), and let us know the information that is incorrect and what it should be replaced with.
Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please: email, call or write to us (using the contact details below), let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone) From time to time we may also have other methods to unsubscribe from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
If you have any questions about this policy or the information we hold about you, please contact us by email: firstname.lastname@example.org, post: Holker House, Railway Road, Darwen, Lancashire, BB3 2RG, telephone: 07783929636. Calls will be answered at the following times: Monday – Saturday 9am – 5pm We may record calls for quality and training purposes.